Contact Pathward Customer Service
Pathward Phone Numbers and Emails
Toll-Free Number:
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(877) 497-7497
Pathward Email:
Pathward Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pathward Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pathward is 8774977497. 65% of customers managed to speak with a real person.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Pathward may ask you for the following information to identify you as a customer: first and last name, social security number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pathward Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pathward is 8774977497. 65% of customers managed to speak with a real person.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Pathward may ask you for the following information to identify you as a customer: first and last name, social security number or address.
People call Pathward mainly because of request for information, account, payments and charges.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Pathward is investorrelations@metabank.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Pathward Website:
Pathward Help Center:
Corporate Office Address:
Pathward Customer Service Reviews
I went to Walgreens to buy a Visa Prepaid card not a Debit card. I wanted the Visa Prepaid card only to pay for transportation to and from my doctors office that only cost $1.50 pet ride.
I let the cashier at Walgreens talk me into buying this Scarlet Debit card. I called your customer service several times to have the card canceled and the account closed. One of your Representatives hung the phone up in my face. I don't want this card.
Please do not send me another card because I will not use it. I will report you to the BBB is you don't cancel this account immediately because I don't intend to use it anymore.
Your representative told me the balance will have to go back to zero in order to cancel it, which is rediculous. People close bank accounts and Debit cards when they longer want them open anymore.
My husband was seriously injured and got a settlement check from the insurance company and the company put it on his prepaid card , back in October and now it November half way through this month and he still can't get any money of his card , we have sent them everything they have asked for . I don't know what else to do ,
How Good is Pathward's Customer Service?
Summary of Pathward Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Pathward?
Payments and Charges Question:
- “Missing debit card my federal state were taxes was deposited to an account with you guys that I no longer have the card or the information I need to speak with someone in customer service”
- “Retrieve payments”
- “Dispute transaction”
Request for Information Question:
- “Need help getting back into my app”
- “Checking bank account”
- “Question about failed deposits”
Account Question:
- “Funds transfers and I no longer have a account”
- “My account is is disabled and I accidentally sent money to that account”
- “Money was transferred to the account with out consent and I have never used it for any reason”
Refund Question:
- “Need My refund”
- “My tax refund was sent to your bank”
- “Refund”
Cards Question:
- “Visa Prepaid Card Not Working”
- “I transferred money from my cash app card to this card that I no longer have and I need to transfer back”
- “I have gift card.I thought I had lost I have since found it so I have lost $120.00 dollars on it.Is there any way I can get it back call me or email me.”
Activation/ Cancellation Question:
- “I'm trying to activate my prepaid Award card from Meridian for seeing the doctor awards card can you help activate my card I've tried two to three numbers and it can't be done can you help”
- “Activate card”
- “Unable to activate my gift cards”
Product/ Service Question:
- “Access money”
- “On how the bank let someone withdraw $2500 4 days in a row. And now my account went from $5500 to zero dollars all with 4 days”
- “I can't access my money”
Return/ Replace Question:
- “Need replacement card”
- “Trying to get my funds return”
- “Tax return”
Shipping and Delivery Question:
- “Yo recibir una tarjeta de debito de este banco necesita mas información sobre la tarjeta”
- “Didn't get paid”
- “Recibi una tarjeta que no recibi”
Employment Question:
- “Help getting paystub”
- “Paystub”
Website/ Application Question:
- “Application status”
Other Question:
- “My check never was received”
- “I am calling for help”
- “For dispute claim”
Compare Pathward To
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